CANCELLATION AND REFUND POLICY

At Known Strangers Club, we aim to provide a transparent registration and payment experience for all participants.

This policy applies to registrations and payments made for RUN, READ and PLAY events organized by Known Strangers Club.

1. EVENT CANCELLATION BY KSC

If Known Strangers Club cancels a confirmed event, registered participants will be notified through their registered contact details.

Eligible participants will receive a refund of the participation fee paid for that event.

2. EVENT POSTPONEMENT OR RESCHEDULING

If an event is postponed or rescheduled, participants will be informed about the revised arrangements.

Available options for affected registrations will be communicated directly to participants.

3. DUPLICATE PAYMENTS

If a participant is charged more than once for the same registration, the duplicate transaction will be verified and the eligible duplicate amount will be refunded.

4. PAYMENT SUCCESSFUL BUT REGISTRATION NOT CONFIRMED

If the payment is successful but registration confirmation is not received, participants should contact us with their transaction reference.

We will verify the transaction and registration status and communicate the resolution.

5. REFUND PROCESSING

Approved refunds will be initiated through the original payment method.

The time taken for the refund to reflect in the participant's account may depend on the payment provider and the participant's bank.

6. REFUND REQUESTS

For cancellation and refund enquiries, contact:

Email: knownstrangersclub@gmail.com

Please provide your name, registered contact details, event name and payment transaction reference.

7. POLICY UPDATES

Known Strangers Club may update this policy when necessary. The latest version will be available on this website.